"Modern Banking ... the Old Fashioned Way"

 

Frequently Asked Questions

Frequently Asked Questions About:

Online Banking
Mobile Banking
Mobile Deposit
Bill Payment
Person-to-Person Payments
Check Images
eStatements
Messenger


Online Banking


What do I need to start Internet banking?

You will need to know one of your account numbers.  This number will be your "Access ID" when you log in to Internet banking as a "First Time User."

You will also need a temporary password.  If you are a Telebanc user, you may use your current Telebanc password as your temporary password.  If you do not have a Telebanc password, request your password from your Customer Service Representative in person or call (920) 564-2336 or e-mail generalbox@oostburgbank.com

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What is my Access ID?

As a "First Time User", your Access ID will be any one of your account numbers.  After you successfully Log In the first time, we strongly encourage you to change your Access ID.  Use at least six 6 to 12 alpha or numeric characters.  The Access ID is case sensitive, therefore you must remember which letters are capitalized and which letters are not capitalized.

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How do I change my Password?

Log in to Internet banking.  Select "Change Password" from the "Options" menu.  Enter your current password into the "Current Password" textbox.  Enter a new password into the "New Password" textbox and again into the "Confirm New Password" textbox.  Use at least six 6 to 12 alpha or numeric characters.  The password is case sensitive, therefore you must remember which letters are capitalized and which letters are not capitalized.  Next click "Submit".  You should receive a message indicating that your password was changed successfully.  None of the bank’s personnel will know, or have access to your password.  We encourage you to click the Options button on the Online Banking main page and choose to register your email.  This will enable the Online Banking system to email you your password should you forget it.  We will not share your email address with anyone and you will not be solicited by the bank as a result of registering your email address with Online Banking.

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How do I change my Access ID?

You can change your Access ID number during the initial Log In process and we strongly encourage you to do so.  If you decide to change it at a later time, please contact our IT Department at (920) 564-2336 or generalbox@oostburgbank.com

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What is a Security Question and Answer?

A Security Question and Answer is a form of personal identification that involves a "shared secret".  The authenticating party (the Bank) seeks to verify the identity of a transaction initiator (the Customer) via a question that only an authentic customer should be able to answer.  To enter a question and answer, Log In to Internet banking.  Choose "Change Security Question" from the "Options" menu.  Enter a question in the "Question" textbox and the corresponding answer in the "Answer" textbox.  Click "Submit".

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How can I obtain Internet software?

Internet Explorer is a popular web browser. Microsoft Internet Explorer must be version 7.0 or higher. To check your current version, click "Help" on the Internet Explorer menu bar and then click "About Internet Explorer". If you need to upgrade, you can download the newest version at :


Current settings:
   Browser: Netscape
   Version: 5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/43.0.2357.130
   Safari/537.36
   Resolution: 1680 x 1050

Several other browsers are compatible:

Microsoft Windows (XP, 7, 8)
    -Microsoft IE: 7.0 or higher
    -Google Chrome
    -Mozilla Firefox
    -Opera

Mac OS
    -Apple Safari: 4.0 or higher
    -Mozilla Firefox
    -Opera

Adobe Acrobat Reader is a popular way to view documents. Download the newest version of Adobe Acrobat Reader at:

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Where do I log on to Online Banking?

After your initial log on to Online Banking as a “First Time User” you can take a more direct route to the log on page.  You will notice in the upper left corner of each web page an Online Banking button.  Simply click on this button to reach the log on page. Some customers choose to save the log on page in their Favorites file.

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Bill Payment


 

What do I need to start Bill Payment?

1.  You must be a current Online Banking customer.  If you're not a current Online Banking customer, learn more now.
2.  Click here to learn more about getting started with Bill Payment.

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Check Images


 

How do I see my checks?

The following allows you to retrieve images of checks that have cleared up to the past 60 days:

1.  Log in to Online Banking
2.  Click on "Accounts" and select your checking account number
3.  Under the "Transactions" button, click on either "Current Statement" or "Previous Statement"
4.  Under the "Check Number" column, click on the check number of the check you'd like to see.

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When do my checks appear on Online Banking?

Your transaction appears on your Online Banking statement in "real time" as soon as your check is processed.  Your check will be available for viewing by 10:00 am the following business day.

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How long will my checks remain on Online Banking?

You can view your checks through your "Current Statement" or "Previous Statement" which, depending on your statement cycle, will show up to 60 days of cleared checks.

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How do I print a copy of my check?

Right-click the check image and choose "Print Picture..."

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Unable to retrieve document from archive

Some businesses that you write checks to may now be using Draft Capture.  The business may treat your check like an electronic transaction, using the information on the check to debit your account directly instead of processing the check.  In this situation, the business may keep your check, or they may hand it back to you.  Your check would not be available on Online Banking because the paper check was not sent back to the bank.

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eStatements


 

What is an eStatement?

eStatement is an electronic statement.  It is an exact replica of a paper statement, except that it is available through Online Banking.  As soon as your statement is prepared, it appears on Online Banking.  It replaces the paper statement sent through the mail.

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How do I begin getting eStatements?

1.  You must be a current Online Banking customer.  If you're not a current Online Banking customer, learn more now.
 

 *Image Statement customers should contact us for more details.
 

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What if I have a joint account?  Can I still sign up?

Yes. Only one account from the combined statement need be listed.  If you receive a separate statement, then that account number would also have to be enrolledYou must be an account owner to receive these statements.

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Are eStatements available for businesses?

Yes, contact us for more details.

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How do I view eStatements?

Combined Statements.  Customers who prefer to see all of their accounts on one statement choose combined statements.  With eStatements, Online Banking will send an email to you when your statement has arrived instead of a statement via mail. Next, you can log into Online Banking, select your checking account, and a "Documents" button will be available. Clicking the "Documents" button will provide a list of sixteen (16) months of statements available for viewing.   All of your combined accounts will be on this eStatement.  (Some accounts may not be eligible for combined statements.) 

Any account that is on a combined statement will only be viewable through the primary checking account.

Separate Statements.  If you prefer to view a completely separate statement for each account, you will need to enroll each account separately.  Instead of receiving a statement via mail, Online Banking will send an email to you when your statement has arrived.

Log in to Online Banking to view the eStatement, then select the particular account you'd like to view.  Click the "Documents" button, and a list of the eStatements will appear.  Select the month you would like to view.

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How do eStatements compare with Previous Statements?

eStatements are an exact replica of the statement you had been receiving in the mail.  It is an account listing for the same period as the paper statement.  If you choose combined statements, then the eStatement will also include information on all your accounts. 

The "Previous Statement" provide links to view checks.  The "Previous Statement" link displays all the transactions that occurred since the last statement cycle. 

The Previous Statement for a Checking Account, for example, will provide the Date, Check Number, Description, Debit, Credit, and Balance for 30 days after the beginning of that statement.   

The eStatements will provide a Summary of Accounts, and your checks sequenced.  The time period will always begin from the balance last statement. Up to sixteen (16) months of eStatements will be  available.

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Can I print a copy?

Yes.  Use the print button available on your browser.  This printer friendly version will look exactly like the statement you had been receiving in the mail.

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How long will I be able to see this month's statement?

Your eStatement will remain on Online Banking for up to sixteen (16) months.

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Can I go back to see last month's statement after I get this month's?

Yes. Each of your eStatements will be listed separately and will remain available for up to sixteen (16) months.

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When I click on Documents, and then Account Statement, I receive the message "No Documents Are Currently Available For Viewing".

First, try again.  As with any page request over the internet, there is a chance that the server is busy.

If you are enrolled and continue receiving this message after the time when you normally would have received a statement, call 920-564-2336.  We will verify that the account you are trying to review has been enrolled. 

If you choose a combined statement so you can view all of your accounts in one click and a single print, then your eStatements will appear under the main checking account only.  All other accounts that had been requested to be on the Combined eStatement will receive the message "No Documents Are Currently Available For Viewing".

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